RETURN

Your satisfaction is utmost important to us. If you are not satisfy with what you received and would like to return or exchange, please send us an email immediately after receiving with your name, address, date of Invoice and reason of return or exchange. For immediate action, you can use our online Return Form also. Returns has to be within 10 days from receipt. We will provide you a “Return Merchandise Authorization” RMA Number which you have to write on top of the package. Merchandise without “RMA” number will not be accepted. Package must be returned with pre-paid shipping fee. We will not accept any c.o.d. deliveries. Certain items, on sales items or merchandise sold on deals are sold on a “FINAL SALE” or PRIOR APPROVAL by sending pictures and items made on special order are not returnable.

Please make sure you pack the box with good insulation bubble pack and have the box fully insured with tracking. We will not responsible for any damage or lost of box on the way to us.

Please let us know, if you would like to exchange with other piece(s). We will refund the difference of value upon time of replacing with other piece of your choice.

Thank you,

Return to:
JOI
P.O. Box 1324
Houston, TX (USA)
Ph: 323-899-1937

Online return form